Surface pro screen recorder12/10/2023 ![]() We also have Dell Latitude laptops in the company, and they can handle many programs open during a Zoom with no issue. But the point is, the Surfaces have this problem even under a very meager load. It even happens when total CPU and memory usage aren't particularly high. It happens to people even when they close out everything but Zoom (in that case, there's only security running and all the normal background processes). ![]() Right, I know how to check Task Manager and there's nothing too crazy going on on these devices. Has anyone found a solution that allows people to use Zoom on a Surface without having to make these kinds of sacrifices? I feel like a Surface should be able to more than handle that kind of load, but I guess they do have the design flaw of poor heat management, so maybe the issue isn't really solvable given that. Telling them to stop using their Surface screen also greatly helps since it helps the Surface run cooler and also uses less graphics processing since it's a whole less high-res screen being used. ![]() I also noticed that the people who have it worse tend to use two external monitors in addition to the Surface screen itself. The issue is made much worse by using the internal camera and can be greatly alleviated by switching to a USB webcam. We have mostly i5's and i7's and a mix of 8GB RAM and 16GB RAM and it affects them all. Has anyone else who supports Zoom for a company with Surface Pro devices noticed that Surfaces very quickly overheat and then throttle the CPU when in Zoom? This has been a very persistent issue for us and happens on all Surface Pros from 4-7.
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